Quote requests
Customers share what they need moved and where; requests are captured with the right details.
WhatsApp automation for transport & logistics
Customers want a quote or a shipment update right away. A WhatsApp chatbot handles quote requests, booking inquiries and status questions without tying up your dispatch team.
Common challenges in transport & logistics
- Quote requests come in constantly and each one needs the same information gathered manually.
- Customers message asking for shipment status updates that dispatch has to look up individually.
- Booking inquiries outside working hours don't get picked up until the next day.
- Repetitive support questions take time away from actually moving freight.
How WhatsApp automation helps
Booking & availability
Booking inquiries are answered and routed without manual back-and-forth.
Status updates & support
Common shipment and support questions are answered automatically.
What a conversation can look like
Hi! Are you looking for a quote or checking on an existing shipment?
I need a quote for a delivery to Cluj.
Sure — what are you looking to ship, and by when?
Two pallets, by Friday.
Illustrative example conversation.
Why it's worth automating
- Faster first response on every quote request
- Fewer status-update questions handled manually
- Booking inquiries captured outside working hours
- Dispatch spends less time on repetitive messages
Get started
Ready to automate your customer conversations?
Message us on WhatsApp and tell us what your business needs — leads, bookings, support or follow-ups. We'll reply from the same number below and talk through what a pilot would look like.